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Privacy Policy

Scents & Blends Pte Ltd (“Scents & Blends,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable data protection laws where relevant.

This Privacy Policy explains how we collect, use, disclose, retain, protect, and process personal data when you visit our website at https://scentsblends.com/, submit an enquiry, request a consultation, communicate with us, or otherwise interact with us.

By using our website, submitting information to us, or communicating with us, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable law, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

  1. Company and Data Protection Contact

This website is operated by:

Scents & Blends Pte Ltd
UEN: 200610303N
Registered address: 52 International Rd, Singapore 619626
Telephone: +65 6265 0618
Email: cs@scentsblends.com

  1. Scope of This Policy

This Privacy Policy applies to personal data that we collect through:

  • our website;
  • our Contact Us form;
  • email, telephone, WhatsApp, online messages, or other business communications;
  • requests for information, samples, consultation, quotation, or collaboration;
  • customer, supplier, distributor, vendor, and business partner interactions;
  • events, meetings, marketing communications, and business development activities;
  • website analytics, security tools, cookies, CAPTCHA, and similar technologies, where used.

This Privacy Policy does not apply to third-party websites, platforms, or services that are not operated by us, even if they are linked from our website.

  1. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Category Examples
Identity and contact details Name, company name, job title, email address, telephone number, mobile number, business address, country, and communication details.
Enquiry and project information Details submitted in contact forms, messages, consultation requests, product interests, flavour or fragrance application areas, sample requests, quotation requests, collaboration requests, and related communications.
Business relationship information Customer, supplier, distributor, vendor, or business partner information, transaction-related communications, purchase order or quotation references, meeting notes, and follow-up records.
Technical website data IP address, browser type, device information, operating system, referring website, pages visited, time and date of access, approximate location, cookie identifiers, security logs, and interaction data.
Marketing and preference data Your interest in our products or services, communication preferences, newsletter preferences, event participation, and responses to communications.
Documents and attachments Files, resumes, certificates, specifications, product information, or other documents you voluntarily send to us.
Other information Any other information you voluntarily provide to us in connection with your enquiry or relationship with us.


Please do not provide personal data that is not relevant to your enquiry or business relationship with us. If you provide personal data about another person, you confirm that you have obtained the necessary consent and authority to do so.

  1. How We Collect Personal Data

We may collect personal data:

  • directly from you when you submit forms, send emails, call us, message us, meet us, request consultations, or provide documents;
  • from your company or organisation when you are identified as a business contact, representative, authorised person, or project stakeholder;
  • automatically through website technologies such as cookies, server logs, analytics tools, CAPTCHA tools, and security tools;
  • from service providers that support our website, communications, IT systems, customer relationship management, analytics, marketing, or security;
  • from public sources such as company websites, business directories, trade event listings, professional platforms, and public registries, where permitted by law;
  • from business partners, suppliers, customers, distributors, advisers, or other third parties where they are authorised to provide the information.
  1. Purposes for Collection, Use, and Disclosure

We may collect, use, and disclose personal data for the following purposes:

Purpose Examples
Responding to enquiries To reply to your questions, consultation requests, product enquiries, collaboration requests, sample requests, quotation requests, or other messages.
Managing business relationships To manage customer, supplier, distributor, vendor, adviser, and business partner relationships.
Providing products and services To assess requirements, provide information, arrange samples, support formulation discussions, process orders, arrange delivery, provide customer support, and manage related documentation.
Quality, compliance, and regulatory support To support quality assurance, certification requests, documentation requests, traceability, compliance checks, complaint handling, and product-related communications.
Website operation and security To operate, maintain, secure, troubleshoot, improve, and protect our website, systems, forms, and communications.
Analytics and improvement To understand website usage, improve user experience, improve products and services, monitor engagement, and develop business insights.
Marketing and communications To send business updates, product information, event invitations, or other communications where permitted by law or with your consent where required.
Legal and administrative purposes To comply with applicable laws, regulatory requirements, court orders, audits, recordkeeping obligations, dispute resolution, enforcement of agreements, and protection of our rights and interests.
Corporate transactions To support due diligence, restructuring, merger, acquisition, financing, sale of business, or transfer of assets, where applicable.


We will not collect, use, or disclose personal data for purposes that a reasonable person would consider inappropriate in the circumstances.

  1. Consent and Withdrawal of Consent

Where consent is required, we will collect, use, or disclose your personal data only with your consent or as otherwise permitted or required by law.

You may withdraw consent by contacting our Data Protection Officer using the details in Section 1. Please give us reasonable notice to process your request. After we receive your withdrawal request, we will inform you of the likely consequences, if any, and will stop collecting, using, or disclosing your personal data for the relevant purposes unless continued processing is permitted or required by law.

Withdrawing consent may affect our ability to respond to your enquiry, provide products or services, manage a business relationship, process a request, or maintain communications with you.

  1. Disclosure of Personal Data

We may disclose personal data, where necessary and appropriate, to:

  • our directors, employees, representatives, affiliates, and authorised personnel;
  • website hosting providers, IT vendors, email providers, cloud service providers, cybersecurity providers, CAPTCHA providers, analytics providers, CRM providers, and other service providers;
  • logistics providers, payment providers, banks, insurers, auditors, accountants, lawyers, consultants, and professional advisers;
  • suppliers, distributors, customers, business partners, laboratories, certification bodies, or regulatory consultants, where relevant to your enquiry or business relationship;
  • government agencies, regulators, law enforcement authorities, courts, tribunals, or other authorities where required or permitted by law;
  • potential buyers, investors, financiers, advisers, or counterparties in connection with a merger, acquisition, restructuring, financing, or transfer of business or assets;
  • any other party with your consent or as permitted by applicable law.

We do not sell personal data to third parties.

Where we engage service providers to process personal data on our behalf, we will take reasonable steps to ensure that they protect the personal data and process it only for authorised purposes.

  1. Cookies and Similar Technologies

Our website may use cookies, server logs, CAPTCHA tools, analytics tools, embedded content, pixels, tags, or similar technologies to operate the website, protect against spam and abuse, remember preferences, measure traffic, understand website usage, and improve the website.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to function, while others may support analytics, performance measurement, security, or marketing.

We may use the following types of technologies:

Technology

Purpose

Necessary cookies

To operate the website, maintain basic functionality, enable forms, and support security.

Analytics cookies

To understand how visitors use the website and improve content and usability.

Security and CAPTCHA tools

To detect bots, prevent spam, secure forms, and protect website infrastructure.

Embedded third-party tools

To display maps, videos, social media features, or other third-party content, if used.

Marketing pixels or tags

To measure campaigns or deliver relevant business communications, if used and permitted.

Based on the current website review, the Contact Us page appears to use Cloudflare Turnstile CAPTCHA. Cloudflare may process technical information to provide bot-protection and security services, and its own privacy terms may apply to its processing.

You can usually configure your browser to refuse or delete cookies. However, some website features may not function properly, if necessary, cookies are blocked.

Before publishing this Privacy Policy, Scents & Blends should confirm whether the website uses Google Analytics, Meta Pixel, LinkedIn Insight Tag, CRM tracking, email marketing pixels, embedded maps, or other tracking technologies.

  1. International Transfers

Your personal data may be transferred to, stored in, or accessed from countries outside Singapore where our service providers, IT systems, cloud providers, affiliates, advisers, or business partners are located.

When transferring personal data outside Singapore, we will take appropriate steps to ensure that the transferred personal data receives a standard of protection comparable to the protection under the PDPA, unless an exception applies under applicable law.

  1. Protection of Personal Data

We will make reasonable security arrangements to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss, or similar risks.

These measures may include access controls, internal policies, staff awareness, secure hosting arrangements, password protection, encryption or secure transmission where appropriate, anti-malware controls, vendor management, and other administrative, technical, and organisational safeguards.

No method of transmission over the internet or electronic storage is completely secure. You should take care when submitting information online and should not send highly sensitive information unless necessary and agreed with us through appropriate channels.

  1. Accuracy of Personal Data

We will make reasonable efforts to ensure that personal data collected by us or on our behalf is accurate and complete if it is likely to be used to make a decision affecting you or disclosed to another organisation.

You should ensure that all personal data submitted to us is accurate, complete, and up to date. Please notify us if your personal data changes or if you believe the personal data we hold about you is inaccurate.

  1. Retention of Personal Data

We will retain personal data only for as long as it is necessary for the purposes for which it was collected or for legal, regulatory, accounting, tax, audit, compliance, recordkeeping, dispute-resolution, or business purposes.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, unless retention is required or permitted by law.

Retention periods may vary depending on the nature of the data, the purpose of collection, the business relationship, legal requirements, and whether there is an ongoing enquiry, transaction, dispute, audit, investigation, or legal hold.

  1. Access and Correction Requests

You may request access to personal data that we hold about you and information about how we have used or disclosed it, subject to exceptions under applicable law.

You may also request correction of an error or omission in your personal data. We may need to verify your identity before processing your request.

Please submit access or correction requests to our Data Protection Officer using the contact details in Section 1. We will respond within the timeframe required by applicable law.

  1. Marketing Communications

Where permitted by law, we may send business communications, product updates, event invitations, or marketing communications to business contacts who may be interested in our products or services.

You may opt out of marketing communications by using the unsubscribe instructions provided in the communication, replying to us, or contacting our Data Protection Officer.

Even if you opt out of marketing communications, we may still send non-marketing communications relating to enquiries, projects, orders, business relationships, legal notices, safety matters, quality matters, or administrative issues.

  1. Data Breach Notification

If a data breach occurs, we will assess the breach in accordance with applicable law. Where required, we will notify the Personal Data Protection Commission of Singapore and/or affected individuals as soon as practicable.

  1. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, content, or terms of third-party websites or services.

You should review the privacy policies of any third-party websites or services you access.

  1. Children and Minors

Our website and services are intended for business users and are not directed at children or minors. We do not knowingly collect personal data from children or minors. If you believe that a child or minor has provided personal data to us, please contact our Data Protection Officer.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website, technologies, legal requirements, or business operations.

The updated version will be posted on this page with a revised “Last updated” date. You should review this Privacy Policy periodically.

  1. Contact Us

For questions, requests, complaints, or withdrawal of consent relating to personal data, please contact:

Scents & Blends Pte Ltd
Business email: cs@scentsblends.com
Telephone: +65 6265 0618
Address: 52 International Road, Par investment #02-29